About the role
As a Banking Customer Support Associate, you will be the first point of contact for clients, addressing their inquiries and providing assistance with a range of banking services. Your responsibilities will include handling customer complaints and queries through calls and emails, ensuring prompt and efficient resolutions to enhance customer satisfaction.
This position is ideal for individuals who are passionate about customer service and possess a background in banking or finance. You will receive comprehensive training from our client’s team, equipping you with the necessary skills in customer interaction and banking operations.
The role offers a hybrid work environment, allowing you to balance remote and onsite work, providing flexibility while you develop your career in the banking sector.
What you'll do
- Respond to customer queries
- Provide information about banking products
- Handle customer complaints
- Assist in resolving account issues
What you'll need
- Bachelor's degree in Finance or related field
- 1-3 years of customer service experience
- Knowledge of banking products and services
Skills
Good to have
Benefits
- Competitive salary
- Flexible working hours
- Training and development opportunities
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