About the role
As a Banking Customer Support Associate, you will play a vital role in assisting customers with their banking inquiries and issues. Your daily tasks will include responding to queries via phone and email, providing detailed information about various banking products, and effectively resolving customer complaints. This position is ideal for individuals who are personable, patient, and possess strong problem-solving abilities.
This role operates in a hybrid model, allowing you the flexibility to work both remotely and onsite in Baramunda. This arrangement offers a balanced work-life experience, making it easier for you to manage your professional and personal commitments. Joining this team provides an excellent opportunity to kickstart your career in the banking sector while gaining valuable customer service experience.
What you'll do
- Respond to customer inquiries via phone and email.
- Provide information about banking products and services.
- Resolve customer complaints effectively.
- Support customers in navigating online banking platforms.
What you'll need
- Bachelor's degree or relevant experience.
- Strong verbal and written communication skills.
- Customer-oriented mindset.
Skills
Good to have
Benefits
- Flexible part-time hours.
- Experience in the banking industry.
- Opportunities for growth and advancement.
Interested in this role?
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